Shipping Policy — NoveltoMart

Website: https://www.noveltomart.online

NoveltoMart aims to make shopping for home décor, kitchen accessories, gadgets, and everyday lifestyle products convenient for customers across Pakistan.

This Shipping Policy explains how orders are processed, how delivery charges are calculated, and what to expect after placing an order.

1. Shipping Destinations

We currently intend to serve customers within Pakistan, subject to product availability and the delivery coverage of our fulfilment and courier partners.

Some locations may have limited delivery service. If we cannot deliver to the address provided, we will contact you to discuss available options.

2. Order Confirmation and Processing

After you place an order, we may contact you by phone or WhatsApp to confirm the order details, delivery address, and payment method.

Orders are submitted for fulfilment after the necessary confirmation and processing steps are completed.

Processing times may vary depending on product availability, supplier operations, public holidays, and order volume. An order confirmation does not necessarily mean that the parcel has already been dispatched.

3. Estimated Delivery Time

Our working delivery estimate is 3–5 business days after dispatch, where supported by the applicable fulfilment and courier service.

Actual delivery may take longer for remote locations, during public holidays, periods of high demand, adverse weather, or other operational disruptions.

Delivery estimates are not guaranteed dates unless expressly confirmed as such. If a significant delay becomes apparent, we will make reasonable efforts to communicate relevant updates.

Before publishing this estimate, please verify it against HHC Dropshipping's current service levels and the delivery estimates available for your products and destinations.

4. Shipping Charges

Our current intended shipping structure is:

• Orders below Rs. 2,000: Rs. 200 delivery charges.

• Orders of Rs. 2,000 or more: Free standard delivery.

The applicable shipping charge will be shown during checkout or communicated before the order is confirmed.

Promotional offers, product-specific delivery arrangements, or location restrictions may apply where clearly disclosed before purchase.

For mixed orders, discounts, or orders involving multiple parcels, the shipping charge displayed at checkout will govern, subject to applicable law.

5. Cash on Delivery

Cash on delivery (COD) may be available for eligible orders and delivery locations.

Where COD is offered, the customer must pay the amount communicated at checkout or confirmed before dispatch. Please ensure that someone is available at the delivery address to receive the parcel and pay the correct amount.

Repeated refusal of confirmed orders may result in additional order verification or restrictions on future COD orders, where lawful.

6. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address, a working phone number, and any useful delivery instructions.

Please check the following before confirming your order:

• Full recipient name.

• Complete house, street, area, and city details.

• Active phone number.

• Any relevant landmark or delivery instructions.

If you need to correct your address, contact us as soon as possible. We cannot guarantee changes after an order has been submitted for fulfilment or dispatched.

7. Tracking and Delivery Updates

Where tracking information is provided by our supplier or courier partner, we will share it or provide relevant updates when available.

Tracking information may take time to appear after dispatch. Some fulfilment services may provide limited tracking visibility.

If tracking has not updated for an unusually long period or the estimated delivery window has passed, contact us with your order number.

8. Failed Delivery Attempts

Delivery may fail if the customer is unavailable, the address is incomplete, the phone number is unreachable, or the courier cannot access the delivery location.

Where possible, we will coordinate with the courier or fulfilment partner to arrange another delivery attempt. Additional charges, where any, will be communicated before they are incurred and applied only where permitted.

If a parcel is returned to the sender, we will contact the customer to discuss the available options. Refunds and any applicable shipping deductions will be handled according to our Return & Refund Policy and applicable law.

9. Delays, Lost Parcels, and Delivery Problems

We work with third-party suppliers and courier partners to deliver orders. Delivery may be affected by weather, transport disruptions, public holidays, security conditions, operational issues, or circumstances outside our reasonable control.

If your parcel is delayed, lost, marked delivered but not received, or arrives with visible damage, contact us promptly. We will investigate with the relevant service provider and communicate the available resolution.

This section does not exclude any remedies required under applicable law.

10. Damaged or Incorrect Deliveries

Please inspect your parcel when reasonably possible after delivery.

If you receive a damaged, defective, or incorrect product, contact us with your order number and supporting photographs or video. Refer to our Return & Refund Policy for the applicable request procedure and available remedies.

11. Third-Party Fulfilment

Some products may be dispatched by third-party suppliers or fulfilment partners on behalf of NoveltoMart.

Packaging, dispatch location, courier company, and tracking availability may vary by product. We use these services to fulfil orders but remain your point of contact for order-related questions and complaints.

12. Contact Us

For shipping, tracking, or delivery enquiries, contact:

Store: NoveltoMart
Website: https://www.noveltomart.online
Email: muhammadusmanhaidrani@gmail.com
Phone/WhatsApp: 0311-4335391

Please include your order number so that we can assist you efficiently.