Terms & Conditions — NoveltoMarWebsite: https://www.noveltomart.online

Welcome to NoveltoMart. These Terms & Conditions govern your access to and use of our website and your purchases from our store.

By accessing our website or placing an order, you agree to these Terms & Conditions and the applicable policies published on our website. If you do not agree, please do not use our website.

1. About NoveltoMart

NoveltoMart is an online retail store offering products such as home décor, kitchen accessories, gadgets, and other lifestyle items.

We may work with third-party suppliers and fulfilment partners to process and deliver orders. Your purchase is made through NoveltoMart, and the use of a third-party supplier does not remove our responsibility to communicate with you and address your concerns in accordance with our published policies and applicable law.

2. Eligibility and Website Use

You agree to use this website only for lawful purposes and to provide accurate information when placing an order or contacting us.

You must not misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent orders, or use our content for unlawful purposes.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, specifications, prices, and availability.

However, actual product colours, dimensions, packaging, finishes, or appearance may vary slightly due to lighting, photography, display settings, or manufacturer packaging changes.

Please review the product description and specifications carefully before ordering. Contact us if you need clarification about a product's features or compatibility.

Nothing in this section removes any rights you may have regarding goods that are defective, misdescribed, or otherwise not as legally required.

4. Prices, Promotions, and Payment

Prices are displayed in Pakistani Rupees (PKR), unless otherwise stated. Applicable delivery charges and other disclosed charges will be shown during checkout or communicated before order confirmation.

We may update prices, product listings, promotions, and availability. A change to a listing will not automatically alter an order already accepted, except where permitted by law or agreed with the customer.

We may offer cash on delivery (COD) or other payment methods displayed at checkout. COD orders may require confirmation by phone or WhatsApp before fulfilment.

Promotional offers are subject to their stated terms, validity periods, and availability.

5. Order Placement and Confirmation

Submitting an order is a request to purchase the selected products.

We may contact you to verify your name, phone number, delivery address, product selection, and order total before dispatch.

An order may be delayed, declined, or cancelled where, for example:

• A product is unavailable.

• Pricing or listing information contains a material error.

• The delivery address is incomplete or outside our service area.

• The order appears fraudulent or cannot be verified.

• A fulfilment or delivery issue prevents us from processing it.

Where an order cannot be fulfilled after payment has been received, we will communicate the available resolution and arrange any refund due in accordance with our Return & Refund Policy and applicable law.

6. Delivery and Fulfilment

Orders may be fulfilled by third-party suppliers or delivery partners.

Delivery estimates are indicative and may vary due to location, courier capacity, weather, public holidays, operational delays, or other circumstances beyond our reasonable control.

Please ensure your delivery details and contact number are correct. We are not responsible for delays caused by inaccurate information provided by the customer, but we will make reasonable efforts to help resolve delivery issues.

Our Shipping Policy explains delivery estimates, charges, and related conditions.

7. Cancellations, Returns, and Refunds

Cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after an order has been processed or dispatched.

Eligible returns and refunds are governed by our Return & Refund Policy. Any exclusions or conditions will be applied subject to applicable law.

Nothing in these Terms & Conditions is intended to exclude rights that cannot lawfully be excluded.

8. Third-Party Services

Our website may rely on third-party platforms and services, including Shopify, suppliers, fulfilment partners, courier companies, payment providers, and advertising or analytics tools.

We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law. Where a third party is involved in fulfilling your order, we will use reasonable efforts to coordinate with the relevant provider to address order-related concerns.

9. Intellectual Property

Unless otherwise indicated, the text, branding, design elements, and original content on our website belong to NoveltoMart or are used with permission.

You may not copy, reproduce, distribute, or commercially exploit our original website content without prior written permission, except where permitted by law.

Product images, names, and trademarks belonging to third parties remain the property of their respective owners.

10. Limitation of Liability

To the extent permitted by applicable law, NoveltoMart will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms limits liability for matters that cannot legally be limited, including applicable consumer rights or liability that cannot be excluded under law.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using our website, you acknowledge that your information may be processed as described there, subject to applicable law and any required consent.

12. Changes to These Terms

We may update these Terms & Conditions when our business practices, website features, or legal obligations change. Updates will be published on this page with a revised effective date.

Changes will apply as permitted by law and will not retrospectively remove rights that have already accrued.

13. Governing Law and Disputes

These Terms are intended for a Pakistan-focused online store and are subject to the applicable laws of Pakistan, without depriving consumers of any mandatory rights or remedies available to them.

If a concern arises, please contact us first so that we can attempt to resolve it fairly. Nothing in this section prevents a customer from using a legally available complaint or dispute-resolution process.

14. Contact Information

Store: NoveltoMart
Website: https://www.noveltomart.online
Email: muhammadusmanhaidrani@gmail.com
Phone/WhatsApp: 0311-4335391